Shipping Policy
Welcome to 24 Pet Store Online. We are committed to delivering your pet products safely and efficiently. Please read our Shipping Policy carefully before placing your order.
Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
Orders are not processed or shipped on:
- Weekends
- Public holidays
During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 10–20 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia | 10–20 Business Days |
| Europe | 10–20 Business Days |
| Other Countries | 10–30 Business Days |
Please note that delivery times are estimates and not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Product weight
- Shipping destination
- Selected shipping method
We may occasionally offer:
- Free shipping promotions
- Discounted shipping offers
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to update after shipment.
Delayed Shipments
Delivery delays may occur due to:
- Customs inspections
- Weather conditions
- High shipping demand
- Carrier issues
- International transit delays
We appreciate your patience in such situations.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is entered:
- We cannot guarantee order recovery
- Additional shipping charges may apply
- Refunds may not be available
Lost or Stolen Packages
If your tracking shows "Delivered" but you have not received your package:
- Check with neighbors or household members
- Contact your local courier
- Reach out to us for assistance
24 Pet Store Online is not responsible for packages lost or stolen after confirmed delivery.
Customs & Import Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- Additional fees charged by local authorities
These charges are the customer’s responsibility.
Split Shipments
Some orders may arrive in separate packages depending on:
- Product availability
- Warehouse location
- Shipping method
You may receive multiple tracking numbers for one order.
Contact Us
If you have any shipping questions, please contact us:
24 Pet Store Online
🌐 https://24petstoreonline.myshopify.com/
📧 online.24petstore@yahoo.com