Return Policy

Return & Refund Policy

Last Updated: May 2026

Welcome to 24 Pet Store Online

We want you and your pets to be happy with every purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

Due to the nature of our products and international fulfillment process, we do not accept returns for:

  • Change of mind
  • Wrong product selected by customer
  • Incorrect shipping address provided by customer
  • Opened or used pet products
  • Delayed deliveries caused by customs or courier services

However, if your item arrives damaged, defective, or incorrect, we are happy to help.

Damaged, Defective, or Wrong Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong product
  • Missing items from your order

Please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos/videos of the item
  • A brief description of the issue

After review, we may offer:

  • A replacement item
  • Partial refund
  • Full refund

Order Cancellation

Orders can only be canceled within 12 hours after purchase.

Once the order has been processed or shipped, cancellation is no longer possible.

Refund Processing

Approved refunds are processed back to the original payment method within:

  • 5–10 business days depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Pet grooming items
  • Opened pet food or treats
  • Used pet beds or clothing
  • Personalized/customized products

Shipping Delays

We are not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Courier disruptions
  • Incorrect address information

If your package is significantly delayed, contact us and we will do our best to assist you.

Lost Packages

If tracking shows the package as delivered, we cannot guarantee refunds or replacements.

Please contact your local courier service first for assistance.

Contact Us

For all return and refund requests, contact us at:

📧 Email: online.24petstore@yahoo.com
🌐 Store: 24 Pet Store Online

Important Note

Our store works with international fulfillment partners including . Some return and refund decisions may follow supplier and shipping partner policies.